Budget Customer Experience FTW!

Budget Truck rental of Canada has some special promotions available when you reserve via their web site.

However you actually can’t reserve trucks via the web site.  You have to call the locations.

When you call the location it goes something like this.

  • You: I would like to reserve a truck for next week.  I have a coupon from your site.
  • Them: Next week is no problem.  However the coupon is only for online reservations.
  • You: Oh, I couldn’t reserve online; it said there were no places available.
  • Them: No you can’t reserve online, only via phone.
  • You: So…
  • Them: So next week is all set!
 

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