The power of defaults in our choices

My bus ride home trippled in time last night because of some construction so I had the opportunity to watch this TED talk.

This really drove home the power of defaults in user interface choices and how it is the responsibility of good designers to default to the right behaviour, especially when the options are complex.

<img src="http://images.ted.com/images/ted/tedindex/embed-posters/DanAriely-2008P.embed_thumbnail.jpg&#038;vw=432&#038;vh=240&#038;ap=0&#038;ti=548"/>

Dan Ariely asks, Are we in control of our own decisions?

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Negotiate with your users

I always advocate against simple (and especially modal) dialogs in user interfaces because they aren’t there to help the user get past the problem, more like work through the emotional issues the software is having.

Dialogs aren’t the real evil, though they usually aren’t great, it’s the lack of real negotiation.  In the book Getting to Yes it states that you “Make emotions explicit and acknowledge them as legitimate…”, however don’t stop there.

Acknowledge Me!

A useful dialog would negotiate with your users.  Give them actions and power to change their situation.  Don’t ask users to acknowledge your troubles and stop the negotiation there.  ReconnectTry Again!  Even simple actions can help people correct the situation.

question: dualbutton css

How do you make the dualbutton always appear like the last two sets of screenshots (as it does on hover)?

I’m looking to make dualbuttons always show their dropdown button with a real button like look.  This dualbutton reply button is  going to land in Thunderbird 3 soon and I’d like the style to look correct for both Linux and Windows (Mac is using its own button style).

dualbutton-dropdown-hover

However this doesn’t appear to be some kind of toolkit CSS hover issue. The windows CSS is decidedly worse than the Linux right now so that may be a separate issue all together; and if so we can attempt that in the same way we handled the Mac.

Hints, answers, and the like are greatly appreciated in the comments.

aboot

This is the blog personality of Bryan Clark. I'm a designer in a world of open source. This blog reflects mostly writing about Design, Open Source, Economics, Beer, Wine, and Dogs. There's more information about me on this site or you can contact me directly at clarkbw@gmail.com.

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